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System Status

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Wallet UIOperational
AI Trading EngineOperational
USDT StakingOperational
Price FeedOperational

Common Topics

I imported my wallet but balance shows $0

Balances are pulled from public blockchain RPCs and can take up to 60 seconds to sync after import. If after 2 minutes you still see $0, refresh the page or use the wallet switcher. Make sure you selected the correct seed phrase length (12 or 24 words).

How do I deposit USDT?

Open the wallet dashboard and tap Receive. Select the network (BNB Smart Chain is recommended for lowest fees). Send USDT to the displayed address. The balance will appear within ~30 seconds after confirmation.

How do staking rewards work?

USDT in the staking section earns rewards every second. The current daily rate is shown on the staking page. Claim anytime or unstake any amount — no lock-up. Rewards compound when you add more to your stake.

Why was my AI trade marked a loss?

The AI engine analyses live BTC/USDT price action over your chosen 15s / 30s / 60s window. If the trend goes against your direction, the position closes at a loss. Use small sizes when testing.

I lost my seed phrase — can you help?

No — by design. BNB Wallet is non-custodial; we never see or store your seed phrase. Without it, even we cannot access the wallet. Treat it as the master key to your funds.

Is BNB Wallet safe?

Yes. Private keys stay encrypted on your device. We use TLS 1.3 in transit, AES-256 at rest, and BIP-39/BIP-44 standards. An independent audit is planned for Q3 2026.

How do I switch language?

Use the EN/RU button in the navigation bar. English and Russian are fully supported across wallet pages and the landing site.

Report a bug or security issue

Email [email protected] with steps to reproduce. Eligible vulnerabilities are rewarded under our disclosure program (up to $5,000 for critical findings).